Return & Refund

Return & Refund Policy

Thank you for shopping at Cozy Corner Store Shop! We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Return & Refund Policy below.

1. Return Eligibility

• You may return most unused and unopened items within 30 days of delivery for a full refund.
• To be eligible for a return, the item must be in its original packaging and in the same condition as you received it.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Personalized items
• Opened or used cleaning products

3. Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at support@cozycornerstorshop.com to request a Return Authorization (RA) number.
2. Provide your order number, item details, and reason for the return.
3. Once you receive your RA number, package the item securely and include a copy of your original receipt.

4. Shipping Costs

• You are responsible for the return shipping costs unless the item is defective or the return is a result of our error.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount] to ensure they are returned safely.

5. Refund Process

• Once we receive and inspect your returned item, we will process your refund.
• Refunds will be issued to the original payment method used at the time of purchase.
• You will receive an email notification once your refund has been processed, typically within 5-7 business days.

6. Exchanges

If you wish to exchange an item for a different size or color, please return the original item following the steps above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

8. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please don’t hesitate to reach out:

• Email: support@cozycornerstorshop.com

Thank you for choosing Cozy Corner Store Shop! We appreciate your business and are here to ensure you have a positive shopping experience.